Terms of Service

CaliperX is software. We license it to you as a subscription so you can take bookings, keep records, run inspections, and produce estimates, invoices and receipts for your own business. That is the entire service.

We do not perform, supervise, inspect, direct, schedule, endorse, guarantee or insure any vehicle repair, maintenance or inspection work. We are not a repair shop, a broker, a referral service, a lead generator, a marketplace, a payment processor, an employer, an agent, or a party to any agreement between you and your customers.

We do not send customers to you. Every booking you receive begins with a link or QR code that you gave someone.

You accept these terms when you create an account, and again each time you keep using the software after we publish a change. We record the version you accepted and the date, and we may record the network address the acceptance came from, so that both of us have a record of what was agreed.

You must be at least 18 and legally able to enter into a contract. If you are signing up for a company, you confirm you are authorized to bind that company, and “you” means that company.

If you do not agree to these terms, do not use the software.

Nothing here creates an employment, agency, partnership, franchise or joint-venture relationship. You set your own prices, choose your own customers, control your own schedule and work under your own name and your own business judgment.

You alone are responsible for:

• holding every license, registration, certification, bond and permit your work and your state require;
• carrying appropriate liability, garage-keepers and vehicle insurance;
• the safety, quality, workmanship, timeliness and legality of everything you do;
• the parts and materials you source, install, reuse or advise on;
• complying with the automotive repair laws of every state you work in, including any rules on written estimates, written authorization before work begins, price ceilings above an estimate, return of replaced parts, posted signage and record keeping;
• your own agreements, warranties, guarantees, disputes and refunds with your customers;
• all of your own taxes, including income tax, self-employment tax and any sales or use tax you are required to collect and remit.

The software will happily produce a document that does not satisfy your state’s rules. Making the paperwork legally sufficient where you work is your job, not ours. If you are unsure, ask a lawyer in your state before you rely on it.

Your customers pay you directly. CaliperX never collects, holds, routes, escrows, settles, refunds or reverses money between you and your customers. We take no commission and no fee per booking.

Any amount recorded in the software as paid, part paid or owed is your own bookkeeping entry, written by you. It is not a payment we processed, confirmed or verified, and it is not evidence that money actually moved.

Tax rates, travel fees, discounts and prices are figures you choose and are responsible for. We do not provide tax, accounting, insurance or legal advice, and we do not calculate, file, collect or remit anything on your behalf.

New accounts get a free trial of the length stated at sign-up — currently seven days, or fourteen for a shop that arrived on another shop’s referral code. A payment card is required to start the trial. Nothing is charged while the trial runs, and if you cancel before it ends you are not charged at all.

Your subscription renews automatically. When you add a card and subscribe, the plan bills in advance and renews itself for the same period, at the then-current price, until you cancel. There is one plan at one flat monthly price, with no minimum term. If we change the price, the change applies to every shop at the same time, and we will email the address on your account at least 30 days before the new price takes effect. If you do not accept it, cancel before that date and you will not be charged the new amount.

You can cancel at any time from your account page on the website. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then. We do not require you to call or email to cancel.

Fees are billed in advance and are non-refundable, except where the law of your state requires otherwise. We may change pricing on at least 30 days' notice by email, as described above. If you do not accept a price change, your remedy is to cancel before it takes effect.

Subscription payments are handled by our payment processor. We do not receive or store your full card number.

Referrals. If you refer another shop with your code, you earn the reward advertised at the time once that shop has paid for its first month. A reward is not earned while the shop is still in a trial, and is void if the shop is refunded, charges back, or the signup is not genuine. We may change or end the referral programme on reasonable notice; rewards already earned are not affected.

Everything you enter — your customers, vehicles, jobs, photos, notes, documents and records — remains yours. We claim no ownership of it. You grant us only the permission we need to host, back up, transmit, display and process it in order to run the software for you, and to keep it secure.

As between you and us, you are the controller of the personal information you collect about your customers, and we process it on your instructions. You are responsible for having a lawful basis to collect it, for the notices and choices you give your customers, and for responding to their requests about it.

How we store, secure, share and retain information is described in our Privacy Policy, which forms part of these terms.

You can export your records while your account is active. Keep your own copies of anything you are legally required to retain — see section 13.

Your booking page has a web address based on your business name, which you can change. Estimates, invoices, receipts, inspection reports and reschedule links each get their own long, randomly generated address.

These links are unguessable but not secret: anyone who has a link can open the document it points to, without signing in. That is what makes them convenient to text to a customer. You are responsible for who you send them to. Do not put confidential information in a document you would not want a recipient to forward.

Inspection report links expire. The web page for an inspection report, including its photos, stays open for 99 days after the inspection is completed. After that the link stops working and the photos are deleted from our systems to limit what we store. The report itself remains in your account and can be sent again as a PDF, without the photos. If you or your customer want to keep the photos, save them within that window.

CaliperX does not send text messages, emails or calls to your customers on your behalf. Where the software offers pre-written wording, it simply opens your own phone with the message ready; you decide whether to send it, and it goes from your number.

You are solely responsible for complying with the laws that govern contacting people, including the Telephone Consumer Protection Act, state telemarketing and messaging laws, do-not-call rules, and any consent, identification and opt-out requirements. You are responsible for obtaining any consent required before contacting a customer, and for honoring a request to stop.

The software can capture a customer’s drawn signature on an estimate or invoice, together with the date and time, the network address it came from, and a frozen copy of the figures they were shown.

We provide this as a record-keeping feature. We do not warrant that any particular signature is valid, attributable, admissible or enforceable, or that it satisfies the federal E-SIGN Act, your state’s Uniform Electronic Transactions Act, or any rule specific to automotive repair authorizations in your state. Confirming that what you collect is sufficient for your purposes is your responsibility.

Inspection checklists, condition scores and grades are aids to your own professional judgment, produced from what you entered. They are not a certification, a safety rating, a warranty, a guarantee of a vehicle’s condition, or a substitute for your inspection. The findings and the report are yours, and you are responsible for them.

VIN scanning and decoding may draw on public data, including services operated by the US National Highway Traffic Safety Administration. Decoded results can be wrong, incomplete or out of date. Check the vehicle before you rely on it.

Any checklist that reproduces a third party’s form is provided so that you can complete that form. We are not affiliated with, endorsed by or acting for any such third party, and we do not guarantee that they will accept a document produced with the software.

You agree not to:

• use the software to break the law, or to arrange or document work you are not licensed to perform;
• send unlawful, deceptive, harassing or unsolicited messages;
• impersonate any person or business, or misrepresent who you are on a booking page or a document;
• store information you have no right to hold, or upload a photograph of a person without their consent where consent is required;
• share one subscription across separate businesses, or resell or sublicense the software;
• probe, attack, overload, scrape, copy, decompile or reverse-engineer the service, or try to reach data belonging to another shop;
• remove or obscure any notice that identifies the software.

Staff sign-ins you create are your responsibility. Anything done under your account or your staff’s sign-ins is treated as done by you. Keep passwords secure and tell us promptly if you think an account has been compromised.

We aim to keep the service running and to take regular backups, but we do not promise any particular level of uptime, speed or data durability, and we do not offer a service-level agreement with this plan.

Keep your own copies. The software is a convenience, not your system of record for anything the law requires you to retain. You are responsible for exporting and independently retaining tax records, repair orders, authorizations and any other document you must keep, for as long as your state requires.

Scheduling and notifications are a convenience too. A booking, reminder or push notification may be delayed, duplicated or not arrive at all. Confirm appointments with your customers yourself.

We may change, improve, suspend or discontinue any part of the service. If we discontinue the service altogether, we will give you reasonable notice and a chance to export your data.

You will defend, indemnify and hold harmless Skyrocket Motorsports and its owners, employees and contractors from any claim, demand, action, loss, liability, penalty, fine, judgment, settlement or expense (including reasonable attorneys’ fees) brought by a third party and arising out of or relating to:

• repair, maintenance, inspection or diagnostic work you performed or failed to perform;
• parts or materials you supplied, installed or recommended;
• injury to any person, or damage to any vehicle or property;
• your customers, your dealings with them, your documents, your refunds and your collections;
• messages, calls or texts you sent;
• your licensing, insurance, employment practices or taxes;
• personal information you collected, stored or disclosed; or
• your breach of these terms or of any law.

We will notify you of a claim, let you control its defense with counsel we reasonably approve, and cooperate at your expense. You may not settle a claim in a way that imposes an obligation or admission on us without our written consent.

You may stop using the software and close your account at any time. We may suspend or end an account for non-payment, for unlawful or abusive use, or where use puts the service or other subscribers at risk. Where it is reasonable to do so, we will warn you first.

If a payment fails, we ask your bank again on a retry schedule. When those attempts run out the subscription is canceled and the account is locked. Nothing is deleted at that point — your jobs, customers and paperwork stay exactly as you left them, and putting a working card back on picks up where you stopped.

A locked or closed account is kept for 90 days. Before that period ends we email you a copy of your own records — your jobs, your customers, and every estimate and invoice you produced — so that nothing is lost when the account goes. At the end of the 90 days the account and everything in it is deleted, except anything we are required to keep longer for legal, tax or dispute-resolution reasons. You may ask us to delete it sooner, and you can take a copy yourself at any time while the account is open. Timescales are in the Privacy Policy.

Sections 3, 4, 5, 7, 8, 9, 10, 11, 14, 15, 16, 18 and 19 survive termination.

Talk to us first. If something goes wrong, email support@caliperx.app with a description of the problem and what you would like done. Most things are fixable, and we ask that you give us 30 days to resolve it before starting a formal proceeding.

Governing law. These terms, and any dispute arising out of them or the software, are governed by the laws of the State of Tennessee, without regard to its conflict-of-law rules and excluding the UN Convention on Contracts for the International Sale of Goods.

Individual arbitration. If we cannot resolve a dispute informally, either of us may elect to have it settled by binding individual arbitration administered by a recognized arbitration provider under its commercial rules, rather than in court. The arbitrator decides the dispute on an individual basis only, and may not preside over any class, collective or representative proceeding. Judgment on the award may be entered in any court with jurisdiction.

What is excluded. Either of us may bring a claim in small-claims court if it qualifies, and either of us may ask a court for an injunction to protect intellectual property or to stop unauthorized access to the service. Where arbitration does not apply or is unenforceable, the dispute goes to the state and federal courts located in Tennessee, and both of us consent to that venue.

You can opt out of arbitration. Email support@caliperx.app within 30 days of first accepting these terms, saying that you opt out of arbitration and giving your account name. Opting out costs you nothing and changes nothing else in this agreement.

Nothing in this section prevents you from reporting a matter to a government agency or from exercising a right that the law says you cannot give up.

• Changes to these terms. We may update them. If a change is material we will give reasonable notice — by email or in the app — before it takes effect. Continuing to use the software after that means you accept the new version. If you do not accept it, cancel before it takes effect.
• Severability. If any provision is held unenforceable, it is modified to the least extent needed to make it enforceable, or struck if that is not possible, and everything else stays in force.
• No waiver. If we do not enforce something straight away, we have not given up the right to enforce it later.
• Assignment. You may not assign this agreement without our written consent. We may assign it to a successor in connection with a merger, acquisition or sale of assets.
• Force majeure. Neither of us is liable for a delay or failure caused by something outside our reasonable control, including outages at a hosting or network provider, natural disaster, fire, epidemic, war, labor dispute or government action.
• Entire agreement. These terms and the Privacy Policy are the whole agreement between us about the software, and replace anything said or written beforehand.
• Notices. We will send notices to the email address on your account; keep it current. You send notices to us at the address in section 20.

CaliperX is operated by Skyrocket Motorsports, based in Tennessee, United States.

Questions about these terms, a dispute, or an arbitration opt-out: support@caliperx.app.